Refund policy
At Work Outfitters we stand by the quality of our products and are committed to ensuring you are satisfied with your purchase. If you are not happy with something purchased from us, you can return the product (Full priced items only, no refunds or exchanges on clearance items) for a refund or exchange within 14 days provided the item is in original unused condition, complete with its original packaging, instruction manuals and proof of purchase.
Freight cost will also apply if your original order was free shipping as free shipping only applies to your original order/items being shipped.
Please note for ALL exchanges - the cost to return the item to our head office is at the customer’s expense.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@workoutfitters.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If your boots are faulty and it has been confirmed that they will be replaced, the old faulty boots need to be returned to Workwear Recycled before the replacement pair are sent out. A freight note will be sent via email so you can send them back.
Follow these steps to for returning items:
- Package your item(s) into the original parcel packaging or suitable new packaging. You must include your tax invoice email you received with your initial order, printed out, when returning your items so we can correctly identify your order.
- Post your package to: